Contact us


How to contact Ferratum Money.


If you are experiencing difficulties contacting us by telephone, you can use our callback feature. Simply let us know by clicking the link below. A member of our Customer Care team will call you back during normal business hours.


Holiday hours

Our online lending application is available 24 hours a day, 7 days a week. Our Customer Care phone line, online chat, and email will be closed during the below times:

  • December 24th, 2019: 6AM EST - 2PM EST.
  • December 25th, 2019: Closed.
  • December 26th, 2019: Closed
  • December 31st, 2019: 6AM EST - 2PM EST.
  • January 1st, 2020: Closed.



When we're open

Ferratum Canada is open 6AM - 6PM EST, Monday to Friday. We are closed on statutory holidays.



Where we are

Ferratum Canada is located at Suite 200, 250 University Avenue, Toronto, Ontario, Canada. Unfortunately we do not accept walk-in appointments. Please contact Customer Care using one of the methods above to get in touch with us.