Flex Transition

Dear customers,

Ferratum Canada has discontinued its lending operations in Canada and has subsequently assigned all outstanding loans to FlexMoney.ca. All terms, conditions, and repayments will continue as normal.

To learn more about the transition from Ferratum to FlexMoney, please click here. To contact FlexMoney.ca regarding a current or past loan, please contact the FlexMoney Customer Care team.

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Questions and Answers

How do I login to my Ferratum Account?

Your Ferratum MyAccount has been transferred to FlexMoney.ca. The first step is to complete a password setup, all of your loan information has already been transferred. To get started on your password reset, click here.

Can I trust FlexMoney Canada with my personal information?

FlexMoney is headquartered in Toronto, Ontario and has been involved in the online lending space since 2012. We're a top-rated digital lender with a focus on technology. We take your privacy very seriously and were handpicked by Ferratum to transition their Canadian customers. Rest assured that we're here to help and will do all we can to safeguard your information. Of course, if you're after more information on our company, give us a call toll-free at 1-800-797-1413 or email customercare@flexmoney.ca

How can I make payments on my Ferratum Loan?

Any existing loan payments will continue as normal as part of your Ferratum Loan Agreement. Should you wish to make an additional payment, please log into your FlexMoney MyAccount where you can access payment options by direct debit, email money transfer, and online debit card. Need assistance with your balance or creating a payment arrangement? Please contact customercare@flexmoney.ca

What is happening to Ferratum Canada?

Ferratum is no longer accepting applications for new loans and has made the decision to discontinue its lending operations in Canada. After a lengthy process, Ferratum has chosen FlexMoney to be its trusted partner. The entire FlexMoney team is super excited to welcome you - we can't wait to serve you!

Will my Ferratum Loan payments still be automatically debited from my bank account?

Yes, your Ferratum Loan has been assigned to FlexMoney.ca. All payments as per your original Ferratum loan agreement will be debited from FlexMoney.ca as per your loan payment schedule.

Can I refinance my Ferratum Loan with FlexMoney?

FlexMoney offers loans up to $15K with terms up to 5 years. As a valued Ferratum client, FlexMoney will do their best to provide you with other credit products or refinance your current Ferratum loan with a FlexMoney loan. Please log into your account or contact our team to learn more about what options are available to you at this time.

Can I take a new loan with FlexMoney?

Yes, FlexMoney offers Canadians fast access to online installment loans up to $15K and with terms up to 5 years. Competitive interest rates start at 18.9%. In order to qualify for an online loan, you will need to complete a loan application, found here.

Who is FlexMoney?

FlexMoney is a data-driven digital lender based in Toronto, Ontario and issuing loans across Canada. Hundreds of thousands of Canadians have received loans issued using their technology from coast to coast. FlexMoney provides Canadians with access to fast and convenient financing options from any device. FlexMoney can't wait to serve you!

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